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Frequently Asked Questions

Orders & Shipping

Questions about Orders?

How can I place an order?

Oh no! I need to modify my order!

How do I know my order has been confirmed?

What should I do if I didn't receive a confirmation?

Questions about Shipping?

Do you ship internationally?

How much is shipping?

Why didn't my order arrive in one package?

How long will it take for my order to be delivered to me?

How do I track my package?

Why can't I track my order on the website?

Why is my shipment status not updating?

Help! There's a problem with my shipment!

General

Return/Refund Policy

What if I received a damaged product?

What is your refund policy?

Questions about Payment?

What payments method can I use?

Do you accept payments from Paypal?

Where Can I enter my promotional code?

Other Questions?

Where are you based?

Where do your items come from?

How do we contact you with press inquiries?

Still have questions?