Frequently Asked Questions

To place an order for your favorite item you need to:

• Go to the link/page of your favorite product.
• Then select the right color, size, design or any other variants.
• Put the quantity you want to order (we highly recommend to order more than one to get a discount, the more you order, the higher the discount you will get!)
• Click ’ADD TO CART’ button and click "checkout" once you add all the items you want to order.
• And finally select the billing method, provide shipping information and an e-mail address to receive confirmation. 

It's that easy!

Please note that we are only able to make changes to your order if it has NOT been fulfilled yet. If you want to change anything in your order, please contact us via email (support@liveyourexpression.com) within 24 hours after placing your order. If the order has already been shipped out, we unfortunately can no longer make modifications to your order.

You will receive an order confirmation via email containing the details of your order. In this mail, you will be provided with a unique Order ID (e.g. #LYEXXXX), and a list of the item(s) you have ordered.

We always recommend to our valued customers to check their SPAM/FOLDER (as sometimes instead of getting it in your inbox, it is automatically went to your SPAM/FOLDER)  if you have not received an order confirmation within 24-48 hours. If you still cannot find it there, please feel free to contact our Support team at support@liveyourexpression.com and we’ll send it to you right away.  Upon sending us an email, please kindly provide you complete name and email address you used when you place your order.

Yes! We are proud to serve customers around the world! (we mostly can ship worldwide, however, there are some countries that maybe too expensive to ship or take too long to arrive)

If you're in doubt, please send us an email to support@liveyourexpression.com and we'll gladly be of help. 

We charge 4.95 USD for shipping worldwide. Please note that shipping cost will vary depending on the currency but equivalent will still be $4.95.

Live Your Expression partners with merchants and artisans around south east Asia in order to provide you the best prices and the most interesting products. This means orders containing multiple items may be shipped individually/separately. You may receive an item before the next one. So don't panic if you don't receive all of your items at once as the other items are on the way. Nothing means more than us bringing our customers great products and service. If you do not receive all your purchases within 8 weeks, please contact us so we can take a look at your order.

Please allow 3-5 business days for processing of your order then your order will be ready to ship out. It usually takes between 2-3 weeks for shipping to the US and 3-5 weeks for other international countries, depending on your location and stock status. Please note that delivery time may be longer due to the high demand of our items and customs of the destination country . 

If you haven't received the package in 6 weeks, please contact our Support Team (support@liveyourexpression.com) and we will look into it.

Once your order has been ship out and pick up by the courier, a tracking number will be provided via email. If you still haven't received your tracking number, please contact us at support@liveyourexpression.com

If you already have your tracking number, you can simply enter the tracking number here.

If there is any problem with your tracking number, just email us. We're happy to help.

Please note that the tracking information will be displayed 3-5 days after your package have been shipped out. Therefore, if you can't find tracking information about your package, please try again 1-2 days later.

Your shipment may be delayed for many reasons. Common delays can be due to current weather conditions (typhoon,hurricane and other natural disasters), customs or backlogs and holidays or non-working days. We encourage our valued customers to patiently wait for their order. If it takes longer than a few weeks, please contact us by sending an email to support@liveyourexpression.com.

If there's an issue with your package, please contact our Support Team (support@liveyourexpression.com). Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have stated with the courier. 

We always try to look for the highest quality products for our customers. However, there are many factors that might have resulted in your products being damaged in transit. If this happens, we are truly sorry.  We need a proof from you that shows the item/s that it is damaged or defective.  A clear photo or short video will be a great help. After we received the proof from you, we will file a claim in your behalf. As per our policy, we will replace damaged product first.

Please email us at support@liveyourexpression.com and tell us your order number and what happened to the product. If it complies with our Return/Refund policy we will gladly send you a new item. 

 For additional details please check our Return/Refund Policy. 

If the order did not arrive please contact us and we will look for a solution as soon as possible. There are two types of items Live Your Expression sells, and they have slightly different Refund Policies:

1. Retail Items: If the product does not satisfy you, please email us so we can determine if your claim is illegible for refund.. If the item is defective, we will either replace it at no cost for you, or you can send it back to us so that we may decide for a full refund. There is a full 30-day refund guarantee in case of a defective item.
2. Free Promotional Items: Due to the nature of free promotional items, there is no refund applicable because you are not paying for the item. You only pay for the shipping cost, but that cost is not refundable because it goes towards actually to the shipping of the item. 

If you have a question about your return, contact us at support@liveyourexpression.com. 

We only accept payments via Credit Cards (Visa, Mastercard, PayPal, or American Express) and PayPal. Aside from mention above, we do not accept any payment method (Cash On Delivery, Checks, etc).

Yes, PayPal payments are accepted at Live Your Expression.

When you click the “CHECK OUT” button in your shopping cart, you will see the information about your order in the right column. You'll see, on the right side also, a section called “Discount” that has a special field for that purpose. Enter your promo code then click the “Apply” button.

If you are shopping on a mobile platform you'll see a discount field at the top, when you reach the payment section.

We're happily based in Amsterdam, the Netherlands.

Live Your Expression is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world to keep a diverse group of products you will love We go far and wide to find the best manufacturers designing the coolest stuff. 

Send an email to support@liveyourexpression.com and we'll get back to you as soon as we can.

Sure, no problem! You can contact us by sending an email to support@liveyourexpression.com.

We respond to most emails within 24h, but if you don't get a response from us, please check your spam bin!